Ken Fairgray

I had heard great things about Carpe Diem training courses but it wasn’t until my current role at Intergen that I have had the opportunity to experience the value first hand – both as a course attendee and as part of a wider customer focused organisation.

As a sales professional with over 20 years experience I still walked out of a Carpe Diem course equipped with a new and very useful sales framework which I use regularly. Based on best practice research, the course provided a clear and practical introduction to the process of ‘challenging’ the customer in order to help them understand, explore and address their underlying business problem.

I was also recently able to close a significant business opportunity identified by one of Intergen’s technical team members who attended a Carpe Diem course – Sales training for non-sales people. Armed with the knowledge, the tools and the confidence, our technician was able to be proactive, ask the right questions, qualify the opportunity and pass on a quality sales lead.

Delivered by one of the best (if not the best) sales trainers, Carpe Diem courses provide invaluable insights, a clear set of actions and proven tools. This in turn translates to confidence among the sales (and service) staff to have the right customer conversations and realise true business value for our clients – often beyond that which the competition is able to deliver.

Ken Fairgray
Sales Portfolio Manager, Intergen